Returns & Exchanges

At Alpicool, we want you to be completely satisfied with your fashion purchase. If your new apparel doesn't fit or meet your expectations, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging with all tags attached, and include the provided packing slip inside the box.

3

Ship It Back

Print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing