Frequently Asked Questions

Everything you need to know about your Alpicool experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are free for domestic customers via our online portal.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna.

Are your materials sustainably sourced?

Yes, Alpicool is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes.

Can I change or cancel my order?

Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and we are unable to make changes.